Phone Teller

With free Phone Teller, you can get up-to-date information about your accounts over the phone. This service works with any touch-tone telephone system. Complete privacy and security is assured with the use of your Member Number, confidential password, and the last four digits of your social security number.

Phone Teller

Phone Teller FAQs

How do I access Phone Teller?

Phone teller is available 24 hours a day.

  1. Call 1.800.515.9111 from any touch-tone phone.
  2. After the greeting, enter your account number followed by the (#) sign.
  3. Enter your personal access code followed by the (#) sign.
  4. Enter the last 4 digits of your Social Security Number followed by the (#) sign.

Share ID Code Numbers

  • 00 Regular Share
  • 02-12 Additional Share Accounts
  • 13 Smart Club
  • 14 Performance Saver
  • 15 Christmas Club
  • 20 Tree Fort Account
  • 21 Teen Checking
  • 22 Teen Savings
  • 93 Affinity Checking
  • 92 Opportunity Checking

Phone Teller Transaction Codes

Balance Inquiries #1

  • Share Account Balances -1
  • Loan Account Balances – 2
  • Share Certificates – 3
  • IRA Accounts – 4
  • Share to Share Transfers- 5
  • Loan Payment – 6
  • Cash Advance – 7
  • Share Account History – 8
  • Loan Account History – 9
  • General Information – 0
  • Hours – 1
  • Payment Address – 2
  • Internet Information – 3
  • Locations – 4
  • Previous Menu – 8
  • Main Menu – 9
  • Asterisk-Repeat Menu
  • Pound Sign- End Call

History Inquiries #2

  • Last Deposit – 1
  • Last Payroll Deposit – 2
  • Share History – 3
  • Loan History – 4
  • Deposit History – 5
  • Recent Transactions – 6

Withdrawals #3

  • Savings Withdrawal – 1
  • Checking Withdrawal – 2
  • Share Withdrawal – 3

Transfers #4

  • Regular Savings to Regular Checking – 1
  • Regular Checking to Regular Savings – 2
  • Share Account to Share Account – 3
  • Savings to Loan – 4
  • Checking to Loan – 5
  • Share to Loan – 6

Checking History #5

  • Balance – 1
  • Check Number Inquiries – 2
  • History – 3
  • Check Copies – 4

Loan Information #6

  • Loan Balance – 1
  • Open Loans – 2
  • Payment Inquiry – 3
  • Loan Payment History – 4
  • Loan Payoff – 5

Additional Options #7

  • Year to Date Information – 1
  • Preference – 3
  • Change Account – 4