A Message From Our CEO

Dear ACU Members,

I would like to personally relay how ACU is working with our members to combat and persevere the current COVID-19 outbreak.

The growing impact and challenge of COVID-19 (Coronavirus) continues to be the focus of ACU. Early on, our staff began meeting and preparing for this situation and the ramifications for our members. For every individual, this public health emergency is hitting in different ways. Some may be able to work, others may be in isolation, and some are actively fighting the virus. Whichever your situation, know first that ACU continues to stand with you and will offer all of the support that we can.

ACU remains open, providing access to member savings and all of the other services you have come to rely upon. That being said, it is our responsibility to minimize the danger of transmitting the virus. Therefore, we have asked that staff stay home if they feel slightly ill or have had any exposure. Also, we ask that all members refrain from visiting a branch if they have been exposed or are feeling ill. The more that we do to minimize the export and growth of the pandemic, the less it will impact the health and safety of our members and staff, and the sooner we will move past this challenging time.

ACU provides many options that allow members to control their finances from the safety of their homes. If at all possible, please consider utilizing these services rather than visiting a branch.

Mobile Banking
Mobile banking is a safe and convenient way to check account balances, confirm transactions, pay bills, transfer funds, deposit checks, and send money.

Online Banking
Online banking is convenient, secure, and easy to use. Complete banking tasks and access your checking and savings accounts — all you need is an Internet connection.

Online Bill Pay
Online Bill Pay lets you automatically set up one-time or recurring payments. To Sign Up for Online Bill Pay, simply Login to online banking and Click on the Bill Pay tab.

Apply for a Loan Online
If you’re ready to apply for an ACU Visa Credit Card or Loan, you can complete the whole process from your mobile or desktop device.

ATM Access
Find an ATM near you.

  • Check balances
  • Deposit cash or checks
  • Transfer funds

Drive Up and Night Drop 
Drive up and night drop services are available at the following ACU locations. Please visit youracu.org/locations for branch hours.
JBLM Branches

  • Madigan Branch – Jackson Ave and Gardener Loop Bldg #9035, Fort Lewis, WA 98433
  • North Fort Branch – A Street & 17th Street, Bldg 11574, North Fort Lewis, WA 98433
  • Main Branch – 12th and Pendleton, Bldg 2201, Fort Lewis, WA 98433

Pierce/Thurston County Branches

  • DuPont Branch – 1495 Wilmington Dr, DuPont, WA
  • Lacey Branch – 8308 Quinault Drive NE, Lacey, WA
  • Lakewood Branch – 6310 Mt. Tacoma Dr SW, Lakewood, WA
  • Graham Branch – 9921 224th St, Graham, WA
  • Proctor Branch (night drop only) – 2602 N Proctor St #103, Tacoma, WA
  • S. Tacoma Branch (night drop only) – 1917 S. 72nd St, Ste 25/26, Tacoma, WA
  • Spanaway Branch – 17007 Pacific Ave, Spanaway, WA
  • University Place Branch – 4323 Bridgeport Way W, University Place, WA
  • Yelm Branch – 415 Yelm Avenue East, Yelm, WA

Shared Branching Information
Access your ACU account at more than 6,000 locations across the country.

We will keep you up-to-date on impacts to ACU as things continue to change across the nation. If you have any questions regarding this or any other issue, please do not hesitate to call 253-964-3113.

Having started on Fort Lewis (later JBLM), ACU has a long history of supporting our members in times of need. We’ve proudly been there for military actions and other impactful events over our sixty-six year history. While this current challenge is different from all that we previously faced, it still requires teamwork, resolve and service. I am proud of the flexibility and dedication that the ACU family has displayed and grateful for our membership and volunteer board’s continuing trust.

ACU continues to stand with you.

Kenneth Leonard
President / Chief Executive Officer
America’s Credit Union

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