Communicate YOUR way with Text Banking.

We know that your life is busy and finding time to visit a branch or call can be a challenge. The option of communicating through text messaging is now available to ACU members.

Simply text us at 253-964-3113 to start a conversation with an ACU Member Service Representative.

Text Messaging

Getting started

ACU staff are live and available from 8:00am to 6:00pm Monday – Friday and 9:00am to 4:00pm Saturday for text banking. If you text after hours or on the weekend, we will get back to you on the next business day. We look forward to communicating with you!

Things that you can text:

  • Ask questions about rates
  • Ask questions about your loan
  • Get your account balance
  • Send and receive documents


Automated Response

Members can also utilize a rich database of automated responses to common questions after hours or when no personal interaction is required. By texting one of the following words or phrases, members can receive detailed information and links.

Apply – Gain easy access to our online loan application
Auto – Apply for a loan or refinance your car or truck
Business – Shortcut to our ACU Business page
Career – ACU is growing and always looking for exceptional employees
Checking – Discover ACU checking accounts
Contact – Access the ACU contact page
Credit Cards – Discover more about ACU credit cards
Digital – Learn how Digital Banking can control your debit and credit cards
Events – Discover the ACU Calendar
Invest – Learn how to connect with ACU Financial Services in partnership with Cetera
Join – Become an ACU Member
Loans – A great place to find out about all ACU loans and rates
Locations – Find branch and ATM locations
Lost Card – Need to report or replace a card – call 1-866-767-0811
Military – Your one stop shop for all things military
Mobile – Mobile and online banking information
Mortgage – Home loans, rates, search
Pay – Make your ACU payment
Personal – Personal loans and rates
Rates – Savings and loan rates
Routing – Setting up a new deposit or payment? Our routing number is 325180634, but we can text it to you too!
Save – Learn more about ACU saving accounts
Skip – Learn how to skip a payment when challenges arise
Transfer – Learn how easy it is to transfer money to existing and non ACU members

Message and data rates may apply. See our Terms of Service and Privacy Policy below for more information.