Member Notice: TruStage Cybersecurity Incident
August 12, 2026
America’s Credit Union is informing members about a cybersecurity incident affecting TruStage, a third-party provider of insurance and financial services to credit unions and their members.
TruStage identified the incident on July 11, 2026, activated its incident response procedures, and engaged external cybersecurity experts. TruStage reports that the incident has been contained and that it is carefully restoring affected systems and services. Some TruStage services may remain unavailable or experience delays during this process.
What ACU members should know
The incident occurred within TruStage’s technology environment. ACU’s systems, Online and Mobile Banking, cards, and deposit accounts were not affected by this incident.
TruStage’s investigation into whether information was accessed is still underway. TruStage has not yet determined whether ACU member information was involved. If TruStage identifies that personal information belonging to ACU members was affected, TruStage has stated that it will notify ACU so that appropriate member notifications and support can be provided.
ACU is monitoring the situation and remains in communication with TruStage. We will share more information if we receive confirmed details that directly affect ACU members.
Protect yourself from scams
Cybersecurity incidents can result in fraudulent calls, emails, or text messages. Be cautious of unexpected communications claiming to be from TruStage, ACU, or another trusted organization.
Do not respond to unsolicited requests for:
- Payments or banking information
- Account or card numbers
- Online Banking passwords
- PINs or one-time security codes
- Social Security numbers or other personal information
Do not click links or open attachments in unexpected messages. Instead, contact the organization directly using a verified phone number or website.
ACU will never contact you unexpectedly and ask for your Online Banking password, PIN, or one-time security code.
TruStage resources
For current information about the incident, service availability, or submitting a claim, visit:
TruStage’s service-support number is 1-833-374-1541.
If you receive a suspicious communication involving your ACU account, contact us directly at 253-964-3113 or 866-968-7128, or send us a secure message through Online or Mobile Banking.